If you want extended support for Compufleet Solutions Construction provides many different support plans to suit you needs
SUPPORT SUBSCRIPTION
Basic e-mail support includes the following types of service: (FREE)
· If your question is already answered in the manual, we will inform you of the correct section in which you can find the answer. If the answer is not in the manual, we will point you in the right direction to solve your problem.
· We guarantee a timely answer for your e-mail messages. We can't guarantee that we can solve any problem, but at least you will receive an answer if we can contact you by e-mail.
· Your suggestions for the further development of Compufleet will be taken into consideration. If you want to have more input, upgrade to a higher level of support.
· If you want us to help optimize your system, you must upgrade to a higher level of support.
Extended email Support ($750 per year)
Extended e-mail support includes everything in basic e-mail support with these additions:
· Your e-mail will be dealt with before mail from basic e-mail support users.
· Your suggestions for the further development of Compufleet will receive strong consideration..
· Typical situations that are covered by extended e-mail support are:
· We will answer and (within reason) solve questions that relate to possible bugs in Compufleet. As soon as the bug is found and corrected, we will mail a patch for it and give installation instructions.
· We will help with unexpected problems when you install Compufleet..
· We will answer questions about missing features and offer hints how to work around them.
· We will provide hints on optimizing Compufleet for your situation.
· You are allowed to influence the priority of items on the Compufleet TODO List. This will ensure that the features you really need will be implemented sooner than they might be otherwise.
· You will receive all free upgrades to Compufleet.
Login support:($1000 per year)
Login support includes everything in extended e-mail support with these additions:
· Your e-mail will be dealt with even before e-mail from extended e-mail support users.
· Your suggestions for the further development of Compufleet will be taken into very high consideration. Realistic extensions that can be implemented in a couple of hours and that suit the basic goals of Compufleet will be implemented as soon as possible.
· You are allowed to call a Compufleet developer (in moderation) and discuss your Compufleet-related problems. This option is however only to be used as a last result during an emergency after we have failed to grasp the total problem with email. To make efficient use of our time we need to first get all facts about the problem, before talking on phone, to be able to work as efficiently as possible on solving the problem.
· We will provide assistance in migrating your data to any upgrades.
Extended Login Support ($3000)
Extended login support includes everything in login support with these additions:
· Your e-mail has the highest possible priority.
· You may also request special extensions and reports just for you.
· You will receive a 20% discount on all Consulting servcices.